Meta in Myanmar, Part III - The Inside View

https://erinkissane.com/meta-in-myanmar-part-iii-the-inside-view

I think that if you make a machine and hand it out for free to everyone in the world, you’re at least partially responsible for the harm that the machine does.

The whole series is very worth reading.

Even when the company was finally (repeatedly) forced to take notice of the dangers it was contributing to, actions that could actually have made a difference—like rolling out new programs only after local consultation and adaptation, scaling up culturally and linguistically competent human moderation teams in tandem with increasing uptake, and above all, altering the design of the product to stop amplifying the most charged messages—remained not just undone, but unthinkable because they were outside the company’s understanding of what the product’s design should take into consideration.